# Accessing Crash Reports

### Via Server Control Panel:

<div class="cl-preview-section" id="bkmrk-log-into-your-server">1. **Log into your server panel**: First, log into your [Control Panel](https://panel.ridgelineservers.com/).
2. **Navigate to the Files section**: Once inside your server’s dashboard, go to the **Files** section.
3. **Locate the crash reports folder**: Crash reports are stored in the **`crash-reports/`** directory of your server files. This folder contains text files named with the date and time of the crash (e.g., `crash-2025-01-01_16.00.00-server.txt`).

</div>### Via SFTP:

1. **Connect to Your Server via SFTP**:
    
    
    - Use an FTP client (e.g., FileZilla) to connect to your server.
    - Enter your FTP credentials provided by your hosting service.
2. **Navigate to the Crash Reports Folder**:
    
    
    - Locate the `crash-reports` folder in your server’s root directory.
3. **Download the Latest Report**:
    
    
    - Download the latest crash report file to your computer for analysis.