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Accessing Crash Reports

Via Server Control Panel:

  1. Log into your server panel: First, log into your Control Panel.
  2. Navigate to the Files section: Once inside your server’s dashboard, go to the Files section.
  3. Locate the crash reports folder: Crash reports are stored in the crash-reports/ directory of your server files. This folder contains text files named with the date and time of the crash (e.g., crash-2025-01-01_16.00.00-server.txt).

Via SFTP:

  1. Connect to Your Server via SFTP:

    • Use an FTP client (e.g., FileZilla) to connect to your server.
    • Enter your FTP credentials provided by your hosting service.

  2. Navigate to the Crash Reports Folder:

    • Locate the crash-reports folder in your server’s root directory.

  3. Download the Latest Report:

    • Download the latest crash report file to your computer for analysis.
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